Services

The range of service organizations is vast and includes vehicle rental, post delivery, computer repair, and financing – basically any company that does not produce tangible goods. Irrespective of the services offered, most of these companies have responded to competitive pressures by expanding, merging with or acquiring other players, leading to IT environments with considerable application redundancy. Since service business are often characterized by slim profit margins, they are under considerable pressure to streamline operations while guaranteeing delivery of contracted services.

Ensuring information access to mobile workers and employees in geographically dispersed locations RSD EOS, distributes reports on scheduling and work orders, payroll, invoices, contracts and revenue. For large organizations, it integrates information from local applications and reduces the burden on IT by automating the delivery to recipients only the portions appropriate for the job function, in print, online or via e-mail.

Responding to the challenge where the organization must collaborate between diverse geographic locations, RSD Folders provides functionality to archive information in its native format, to file it according to multiple indexing criteria, and to find, access and update content in real-time from a Web browser. It is well suited for dedicated portals for customer self-service and local offices that must verify availability and delivery of services.