Business process management (BPM)

BPM requires a paradigm shift from thinking about business activities in terms of discrete functions such as manufacturing and marketing, to considering them in terms of end-to-end business processes that cross departmental and company boundaries. BPM supplies organizations with a methodology to enforce business rules, automate and coordinate operational activities, and clearly assign responsibilities and deadlines.

More and more frequently, the business processes being automated require access to documents that are contained in enterprise repositories for records management retention reasons. RSD Folders combines its robust system for storing, retrieving and accurately classifying information assets with workflow management tools, so that BPM initiatives can integrate these business critical document assets. RSD Folders’ ability to incorporate disconnected information flows, provide customized views of all information essential to a business activity, and facilitate real-time cross-function workflow processing results in significant savings and efficient activity tracking.

Who uses BPM

• Banks to streamline application processing for credit cards, mortgages, car loans
• Insurance companies to manage health claims, damage claims
• Manufacturing organizations for procurement, engineering change requests, validation of supplier inventory
• Customer service centers to streamline inquiries and ensure customer satisfaction
• Human resources to process vacation requests, applications for employment or change of position
• Service companies to track invoice payments, delivery of services