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RSD provides business specific solutions to a wide variety of professions either for specialized departments or entire enterprise networks.
RSD solutions offer a strong backbone to horizontal content-enabled applications such as Call Centers, Human Resources, or Claim Management. RSD delivers tailored, comprehensive and agile solutions that improve dramatically users efficiency and productivity, enhance service level and overall experience for customers, employees, partners or suppliers.
By federating the entire business information, RSD's dedicated solutions for business contribute to increase an organization’s profitability and to generate growth.
Call Center
RSD's solution helps organizations to leverage their investments in Call Center and customer relationship management by federating customer information and improving the customer experience. It delivers true benefits to a Call Center’s organization by providing an exact view of all customer information. This speeds response time, increases first call resolution rate, improves agent productivity and ensures appropriate level of control for information access. As a result information retention requirements are met and the customer service experience is enhanced.
Benefits
- Rapid access to all customer documents
- Secured user authentication and business information integrity
- Multi-channel distribution of any content from any source
- Powerful data mining, customization and search functionality
- On the fly page flow and composition of personalized document
- Fast ROI through easy implementation
- Reduced operational costs and increased profitability
- Unlimited, cost-effective system scalability and interoperability
- Huge productivity gains with totally automated functionality
- Streamlined collaboration with customers and other departments
- Leveraged IT investments through integration with all data sources
Human Resources
RSD solutions permit HR departments to efficiently and centrally manage information by allowing access to different application-specific and ERP-based documents, such as SAP-generated data, and enabling interactions on the enterprise employee Intranets. RSD solutions features great scalability and interoperability to address both today’s and tomorrow’s Human Resources needs.
For example, pay sheets, when stored on microfiches or microfilms, are difficult to access and to read. Also, the maintenance of the material to enable the reading of the microfiches creates excessive operating costs as pay sheets have to be archived for a long period of time.
With RSD solutions, Human Resources are able to organize and classify documents according to their working procedures or enterprise-defined policies. Retrieval of documents can be performed using several criteria such as the employee name or number. Besides pay sheets, each employee folder can contain any kind of document type such as a credit file, letters, social security related documents, outgoing and incoming documents, scanned in TIFF or PDF format.
Benefits
- Increase productivity by reducing the time spent searching for information
- Access HR documents internally or externally through the Web
- Ensure compliance with government regulations, corporate rules and facilitate legal discovery
- File and retrieve SAP-generated data and view them via RSD Web-enabled client interfaces
- Manage all employee related content and documents from a central point of access
- Provide employees with the ability to publish and manage company-wide communication without depending on IT expertise.
Electronic report, document and content presentment
Electronic document presentment enables enterprise or small and medium businesses to deliver a higher level of service, to perform efficient communication, while improving customer loyalty, increasing sales opportunities, diminishing transaction times and achieving stronger process integration.
RSD Electronic document presentment solution is used by companies worldwide to fulfil business requirements such as:
- Dealer networks
- Electronic transmission of purchasing documents
- Electronic invoice management and approval
- Bank accounts
- Explanation of Benefits
- Customer service
For example, by providing a direct and secure access to a dealer Web portal, a worldwide car manufacturer can permit its entire network of garages, distributors, importers, or subsidiaries to access documents online. Each user, according to his profile or authorization level, can access invoices, spare parts lists, price lists, documentation, brochures or delivery documents. The documents can be searched using multiple keys such as invoice number, car number, delivery number, registration number, spare part number, etc. Authorized users can easily view, print and locally archive all the accessed documents. Each time a new document is added to a specific folder, concerned users are notified by e-mail.
In the case of a manufacturer using SAP for supplier invoice management and approval, RSD solutions allow enterprises to choose the method that will best fit to their business needs.
The original order that came from a dedicated SAP application can be linked to the incoming invoice archived in the RSD solution. Once scanned, indexed and archived, the invoice, as well as the original order, are both accessible through RSD Folders Java Thin Client.
Thanks to the RSD double indexing functionality, invoices can be directly seen in SAP from the SAP GUI interface, and linked to the general SAP accounting application.
Benefits
- Access to decision-making information upon production
- Immediate delivery of incoming and outgoing documents
- Manage, file, retrieve SAP-generated data
- Avoid duplication of archives
- Reduce administrative, print and mail costs
- Produce exact replica of paper document or statement in PDF format
- Maintain total control of output processes
- Improve user confidence and trust
- Speed up response time
- Increase communication efficiency and user satisfaction
- Reduce business risk with assured delivery of SAP content
Claim Management
The RSD solution permits business units to manage claims and to provide a business process using content such as incoming and outgoing documents, emails, etc., when stored in the RSD enterprise repository.
The business process is based on online index updates and mark options. The marks provide information on the status of the information, from capture to deletion.
In a Claim Management environment, brokers retrieve all documents related to a claim contained in the “open” claim folders where incoming documents - such as images - are stored before entering the document workflow.
The Broker can update, index and modify the mark status all along the process. The authorized user is also allowed to upload documents like office documents and emails.
At the end of the process the folder status can automatically be set to “closed”. The documents are considered as archived and an expiration date is allocated to all documents related to the claim.
Benefits
- Facilitate business information flow throughout the insurance value chain
- Offer an exact view of all customer information and history
- Increase compliance with government regulations
- Speed up response time by improving agent productivity
- Meet information retention requirements
- Reduce risk and be prepared for legal discovery procedures
- Increase revenues while improving customer service levels
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