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Manufacturing

RSD Global Content Management Solution (GCMS) allows manufacturing companies to manage and integrate all enterprise content into a single repository, regardless of the source or format, that can be accessed easily by authorized users or distributed through any number of delivery channels. Additionally, as a certified SAP Netweaver partner, RSD’s ArchiveLink and BC-XOM integrations allow for all SAP documents and reports to also be shared as part of the repository.

 

The challenge

In today’s competitive environment, manufacturing companies need to lower costs by more efficiently managing their business and better servicing their vendors and customers in a industry that needs to assure compliance to all regulatory requirements. The ability to manage large volumes of documents and to easily find documents in a timely manner, is critical to managing customer and vendor relationships.

Major manufacturing companies also realize the significant business value and revenue inherent in the analysis and sharing of these business documents. RSD’s customers support terabytes of stored documents (transactional reports such as sales, financial reporting, HR and page-based reports usually sent out to customers, partners, vendors) and thousands of users both internally, and externally through portals.

RSD solution for Manufacturing companies

The Global Content Management Solution has been implemented by top manufacturing companies both domestically and internationally to streamline operations and to support business processes. RSD’s ability to capture, manage, distribute and store large volumes of documents, reports and images in a single Enterprise Content Archive, from any platform and in any format, has helped these companies save millions of dollars per year.

RSD's solution for Manufacturing companies provides access to all stored documents, in a secure manner, through a desktop client or through a thin browser client. Additionally, RSD’s open architecture using Java API, Web Services or an integrated development tool allows manufacturing companies to develop their own Intranet, Extranet and Portal applications.

Some of the applications that have already been created:

• Provide a competitive edge to sales staff and partners by developing, through RSD’s open architecture, customized Internet applications that provide access to all required documents and images
• Deliver a higher quality of customer satisfaction by providing a personalized view of their order related documents through an Extranet or Portal, whilst at the same time ensuring the integration of required business and security access rules.
• Offer enhanced customer support by providing Call Center staff with a single point of access for all documents related to a customer or field staff
• Streamline business processes and workflow
• Analyze business reports to identify critical business information, exceptions, fraud and trends by querying across multiple reports and dates, with the ability to export the results to MS Excel
• Automate the distribution of documents  by  e-mail, fax or to a printer
• Provide high volume imaging capabilities for new incoming documents and index them back into SAP application through the RSD repository
• Implement enterprise-wide print management solutions for organizations that have complex report distribution requirements

From architecture agility to business growth

RSD clients include federal, state and local agencies domestically and globally. These implementations support terabytes of stored documents and thousands of users both internally, and externally through portals. RSD Global Content Management Solution not only offers Manufacturing companies the functionality, scalability, compliancy and cost effectiveness to realize a solid ROI, but also the open architecture that allows corporations to build specific desktop and portal applications that provide them with streamlined relationship management.