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Government

RSD Global Content Management Solution (GCMS) allows government agencies to manage and integrate all enterprise content into a single repository, regardless of the source or format, and can be accessed easily by authorized users or distributed through any number of delivery channels.

 

The challenge

In today’s regulated environment, government agencies need to lower costs by more efficiently managing their daily activities, and communicating better with citizens, businesses and other government agencies. The ability to manage large volumes of documents produced, and to easily find the documents in a timely manner, is critical to managing constituent and partner relationships.

Major government organizations also realize the significant business value and ROI inherent in the analysis and sharing of these business documents. Today’s agencies are looking to implement ECM solutions for document management however the requirements in many cases extend to the ability to manage documents and reports produced on application platforms. In most cases transactional reports provide business critical information for areas such as budgets, financial reporting, HR and others. Page-based reports contain documents that are usually sent out to external customers or partners or need to be viewed internally as part of a Call Center or Support Staff process.

RSD solution for Government agencies

The Global Content Management Solution has been implemented by large government agencies both domestically and internationally to streamline operations, manage the large volume of paper and to support daily processes. RSD’s ability to capture, manage, distribute and store large volumes of documents, reports and images in a single Enterprise Content Archive, from any platform and in any format, has helped these organizations save millions of dollars per year.

RSD's solution for Government agencies provides access to all stored documents, in a secure manner, through a desktop client or through a thin browser client. Additionally, RSD’s open architecture using Java API, Web Services or an integrated development tool allows agencies to develop their own Intranet, Extranet and Portal applications.

• Provide more convenient and better services to partners, through RSD’s open architecture by using customized Internet applications to access documents, images and transactions such as financial data
• Deliver a higher quality of service by providing a personalized view of public records through an Extranet or Portal, whilst at the same time ensuring the integration of required business and security rules
• Offer enhanced support by providing Call Center staff with a single point of access for all documents related to a project or partnership
• Streamline business processes and workflow
• Analyze business reports to identify critical business information, exceptions, fraud and trends by querying across multiple reports and dates, with the ability to export the  results to MS Excel
• Automate the distribution of documents through distribution mechanisms such as email, fax or to a printer
• Provide high volume imaging capabilities for new incoming documents and stored materials
• Satisfy compliance requirements
• Implement enterprise-wide print management solutions for organizations that have complex report distribution requirements

From architecture agility to business growth

RSD clients include federal, state and local agencies both domestically and globally. These implementations support terabytes of stored documents and thousands of users both internally, and externally through portals. RSD Global Content Management Solutions not only offers Government agencies the functionality, scalability, compliancy and cost effectiveness to realize a solid ROI, but also the open architecture that allows corporations to build specific desktop and portal applications that provide them with streamlined relationship management.