• Morning: General Assembly (statutory part), members only
• Noon: Lunch (sponsored by RSD)
• Afternoon: Annual Conference (sponsored by InfoCentric):

13.30 Welcome & Introduction
– Jürg Hagmann (President of ARMA Swiss Chapter)

13.35 Slots of the sponsors
– P. van Beneden (RSD)
– M.Maret (infocentricresearch)

13.55 Business value of the future workplace - Context and content
– Armand Martin (InfoCentric Baden)

14.40 Measuring RIM program success based on GARP®
– Joseph Elliott (Oyster Consulting UK)

15.20 Break coffee

15.50 Metrics for RIM Operations (Use Case Baloise)
– Patrick Jermann (Baloise Insurance, Basel)

16.30 Wrap-up and closing

17.00 Apero