Functionality meeting business needs

FRAIKIN was looking for a flexible and robust solution for optimising the distribution of electronic reports with the initial objective of providing better quality internal services. The solution would have to handle not only a large volume of reports, but also their distribution to the different departments at the head office and to the regional units and local agencies. EOS (Enterprise Output System) not only satisfied these basic requirements, it also offered the appropriate level of functionality that satisfied the production constraints and the need for the project to evolve:

• fully automated production
• administrative requirements reduced to a minimum
• ability to provide distribution that respected the organisation of the company
• capable of sending reports in a format that suits the end user’s needs
• consultation via Internet Explorer
• indexation (Table of contents) and extended search functions included in the Thin Client interface
• replacement of microfiche archiving method

In addition, as Olivier Le Roi, the head of production at FRAIKIN, explains: “The possibilities for automating processes in EOS allowed us to make savings whilst improving the quality of services, so we only spend a half day a month on EOS administration.”

Automating availability of electronic reports

The project for supplying electronic reports in line format or PDF was launched in 2002. The goal was to find a solution that would eliminate the monthly manual distribution of around 10,000 reports between the central departments, regional units and agencies.

Around 800 users receive their statements through the EOS Thin Client interface. These users are mainly the financial management department (central and local), the equipment department and the insurance departments (claim management), as well as IT production which receives the daily reports it requires.
The breakdown is based on dynamic segmentation using information available in the technical lines of the reports. The EOS Thin Client was seamlessly implemented in the FRAIKIN environment.

EOS: a keystone to support businesses

The central, regional and local departments of FRAIKIN need EOS mainly to work with the reports produced by the different applications. Due to their immediate availability and the fine detail of the filtering rules, each user receives only the information required: operating accounts, customer invoices, lists of claims and orders (equipment) at agency level, consolidated or specific statements at regional or central company level.
The information produced is also delivered in a format that suits its usage and business purpose. EOS has now become an essential element for an efficient process of management and control operations. The financial departments use mainly the export function to exploit directly the content of the reports in a spreadsheet application.

Pierre Vivarez confirms that “not only is the information immediately available, but since we have had the EOS Thin Client, we process twice the volume of information.”

EOS added value

The production department particularly appreciates the automation options and the very low administration needs of EOS. Users were immediately attracted to the user-friendly interface that integrates naturally into their workspace, and by the functionality provided (search, export, etc.).

Today the FRAIKIN Group confirms that the introduction of EOS has generated major savings (paper, printer maintenance, sending costs, etc.) in the order of several hundred thousand euros a year.

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